FAQ

How much does Figure 1 cost?

Figure 1 is a free download on the App Store and on the Google Play™ Store.


Where is Figure 1 available?

Figure 1 is now available in almost 100 countries. If it is not currently available where you live, rest assured, it will be soon.


What about privacy requirements? How does Figure 1 protect patient privacy?

We know that patient privacy is a priority for healthcare professionals, and we have designed Figure 1 with that firmly in mind. We take patient privacy extremely seriously, and we have worked hard to provide a tool that reflects that.

In your Figure 1 profile, you may identify your name, workplace, and other information about yourself. However, you must remove identifying details related to patients from any case you post. (For example: faces and tattoos. Click here for more information.) In fact, we supply a number of easy, intuitive in-app tools to allow users to remove them. Our automatic face-blocking feature detects faces and blocks them, and our manual block feature allows you to quickly and easily block anything else that might identify a patient.

Once an image is uploaded, our medical officer and team of moderators performs a review of each image to verify that all identifying information has been properly removed from it before it is shown on Figure 1. However, if a user thinks that an image, comment, or description on Figure 1 may identify a patient (or supplies information that risks identifying the patient), they can flag the image, and it will be immediately removed until our medical officer reviews it. Should an image be deemed to potentially identify a patient, Figure 1 will immediately and securely destroy it, and we will alert the user who uploaded the image accordingly.

Because our images do not have identifying details about patients and are not attached to any patient information, such as names or addresses, they do not fall under privacy regulations around the world such as HIPAA’s Privacy Rule in the United States, the EU Directives, privacy legislation in Canada (such as PHIPA in Ontario), and national privacy laws or similar legislation in other jurisdictions around the world.

For more information, please see our Terms of Service and our Privacy Policy, or this privacy video.


How do I handle patient consent?

We encourage every healthcare professional to gain consent before posting images on Figure 1. You should check with your hospital or institution to confirm any policies on consent and how it should be obtained. You can use an institutional consent form or Figure 1’s quick and easy in-app “tap, type, and sign” consent form. Patients or their representatives can use their finger to sign the screen, and a complete jurisdiction-specific consent form will be emailed to you (and any other recipients you select). Figure 1's consent forms have been tailored by jurisdiction so that they contain the necessary elements to comply with the laws of the countries where Figure 1 is available. In some cases, your institution or particular province, state, or other locality may impose additional requirements to document a patient’s consent to use the image on the app.

For more information, please see our Terms of Service and our Privacy Policy.


My facility doesn’t allow me to photograph patients, even with their consent. Will Figure 1 still be useful to me?

Absolutely. We definitely don’t want you to break any rules where you practice, and even if you’re not taking photos, Figure 1 can be very useful to you. You can still view the images that others are posting so that you can learn from them, use them as a reference for your own practice, or comment on them so that others can learn from you.


If I upload an image to Figure 1, how is it used?

When you upload an image to Figure 1, it can be viewed and commented on by all the members of the Figure 1 community. Images that you upload may be selected for use outside of Figure 1 in two cases. If your image is selected as the “Image of the Week,” it will be highlighted elsewhere on the Internet in order to spread the word about Figure 1. Your image could also be shared with resources like medical journals and other educational sites. Should your image be selected for inclusion in a medical resource, you can choose to receive a photo credit whenever possible. Visit the options menu of your profile to learn more.


What is verification, and how can I become verified?

A large number of Figure 1’s active users are verified. They can be identified by the checkmark badge next to their username. Verified accounts establish credibility and signal to other users that our team has confirmed the user’s status as a licensed healthcare professional or a student in a healthcare program. There are benefits to having a verified account like the ability to view full profiles of other users.

Becoming verified is a very simple process. Simply tap “Become Verified” in your profile tab to answer a few short questions in the app. Our team will review your information against publicly available databases and contact you if more information is needed.